KT Tape Privacy Policy

Effective Date: October 3rd, 2023

This privacy policy (“Privacy Policy”) is provided by KT Health LLC ("KT Tape" or "we," "us," or "our")  describes how we collect and use your information through a variety of digital means. in connection with (1) your use of the KT Tape website www.kttape.com and any other website offered by us that directly links to this Privacy Policy (the “Site”) (2) your use of our mobile applications (“Mobile App” collectively with the Site, referred to as the “Platform”) and (3) your communications with us, including through email, direct messaging, telephone, and/or in person (“Communications”). This Privacy Policy does not apply to those websites or services that do not display or link to this Policy in any material manner or that have their own privacy policies.

WHAT TYPE OF INFORMATION DO WE COLLECT

Depending on how you interact with our Platform, the nature of our Communications, and how we may interact with certain third party partners, we may collect the following pieces of your information:

  • Basic Identifying Information. Information you provide when you sign-up for an account for our Services such as your name, image, email and physical address, and telephone number.
  • Device Identifier and other Unique Identifiers. Information such as your device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, and other unique identifiers.
  • Internet or Other Network Activity. Information such as your browsing or search history, and other information regarding your interactions with our Websites, emails, and advertisements.
  • Geolocation Data. Information that permits us to determine your location so that we can determine the best place for you to pick up products and samples, including location (GPS) information.
  • Commercial Information. Information such as the products and samples you have purchased and considered, your preferences on various products and brands, photographs of your receipts containing purchases, and related information about your commercial activities.
  • Demographic Information. Information such as your age, date of birth, and gender.
  • User Content. Information such as your Communications with us and any other content you provide, such as contact lists, social media information and profiles, images, survey responses, comments, product reviews, testimonials, and other content.
  • Audio and Visual Information. Information such as photographs, images, videos, and recordings of your voice (such as when we record customer service calls for quality assurance).
  • Inferences. Information such as inferences drawn from or created based on the information identified above.

HOW WE COLLECT FROM YOU

We collect your information in three ways: (1) directly from you when you use our Platform, and Communicate with us; (2) automatically using online technologies when you engage with our Platform and Communications; and (3) from our third party partners.

  • Directly from you. We collect information directly from you when you enter your information on our Platform, create an account, update your profile, access our content, sign-up for discounts, use our Platform, engage in Communications with us, or sign-up to receive emails, text messages, or certain other Communications from us.
  • Automatically Using Online Technologies. When you visit our Platform, open or click on emails we send you or related Communications, or interact with our advertisements, we or other third parties may automatically collect certain information about you using online tracking technologies such as cookies, pixels, web beacons, software developer kids, and related technologies. For more information, see Cookies and Related Online Tracking Technologies
  • From Our Partners. We collect information from our third party partners, such as brands, data analytics providers, marketing or advertising providers, fraud prevention service providers, and vendors that provide services.

COOKIES AND RELATED ONLINE TRACKING TECHNOLOGIES

What are Cookies? Cookies are small data files stored on your device that act as a unique tag to identify your browser. We use two types of cookies: session cookies and persistent cookies. Session cookies make it easier for you to navigate our website and expire when you close your browser. Persistent cookies help with personalizing your experience, remembering your preferences, and supporting security features. Additionally, persistent cookies allow us to bring you advertising both on and off the Service. Persistent cookies may remain on your device for extended periods of time, and generally may be controlled through your browser settings.

What are Pixels? Pixels (also known as web beacons), which are types of code embedded in a website, video, email, or advertisement that sends information about your use to a server. There are various types of pixels, including image pixels (which are small graphic images) and JavaScript pixels (which contains JavaScript code). When you access a website, video, email, or advertisement that contains a pixel, the pixel may permit us or a separate entity to drop or read cookies on your browser.

How do we Use Cookies? We and our third-party partners use cookies, pixels, web beacons, software development kits, and other similar online tracking technologies to gather information about you when you use our Websites, interact with some of our Products, and engage with our Communications. Some of the online tracking technologies are used to maintain the security of our Websites, manage your account, prevent crashes, fix bugs, save your preferences, assist with basic Website functions, advertising, analytics, and other performance functions.

Our Websites use Google Analytics for analytics purposes. You can learn more about Google Analytics by vising How Google uses information from sites or apps that use our services.

HOW DO WE USE YOUR INFORMATION

We may use your information to do the following:

  • Provide and operate our Platform. We use your information to provide our Platform, including to: (1) create and manage your account when you sign-up to use our Platform; (2) facilitate your access and use of our Site and Mobile App; (3) send you notifications relating to your account and participation in our Services; (4) answer your Communications; and (5) perform other related business functions.
  • Improve our Products and Services. We may use information provide to us about our products and services through the Platform and may use your information provided to help maintain, improve and develop products and services.
  • Conduct Analytics and Personalization. We use your information to conduct research and analytics, including to improve our Platform, products and services. We also use your information to understand your interaction with our Platform, advertisements, and our Communications with you. We also use your information to personalize your experience, to save you time when you visit our Site, as well as to better understand your needs, and to provide personalized recommendations in connection with our Platform, products and services.
  • Communicate with You. We use your information to engage in Communications with you, such as respond to your requests, inquiries, issues, feedback, provide you with customer service, and send you administrative messages and other important information about KT Tape products and services you may have purchased.
  • Facilitate Purchases you Have Made Through the Platform. Facilitate and engage in necessary Communications with you about your purchase, account information or customer service in connection with a respective purchase.
  • Marketing and Advising. Communicate with you about our products, services and events, and for other promotional purposes such as administering contests, promotions, events, surveys or other customer engagement features. We may also use the information to send you advertising, and promotional communications. We also use your information to show you relevant advertisements for our products and services.

SHARING INFORMATION

  • Non-Affiliated Third Parties. We may transfer your information to certain non-affiliated third parties to facilitate your access and use of our Platform, and to provide us with certain business functions, including but not limited to internet service providers, advertising networks, data analytics providers, governmental entities, operating systems and platforms, social medial networks, and service providers who provide us a service (e.g., payment processors, web hosting providers, customer service, auditing, marketing, debugging to identify and repair errors that impair existing intended functionality on our Websites, and/or protecting against malicious, deceptive, fraudulent, or illegal activity).
  • For Legal Process and Protection. We may disclose information upon governmental request, in response to a court order, when required by law, to enforce our policies, or to protect our or others' rights, property or safety. We may share information to prevent illegal uses of KT Tape’s products and services or violations of the Terms of Use, or to defend ourselves against third-party claims. We may also share information with companies assisting in fraud protection or investigation.
  • Business Transfers. Your information may be transferred to a third party as a part of our business assets in a sale of a part or all of KT Tape, or in the unlikely event of insolvency, bankruptcy, or receivership. If this should happen, notice will be provided by posting to the website or other form of communication.
  • With your Consent. We may disclose or share your information with your consent, which may be obtained in writing; online, through “click-through” agreements; when you accept the terms of use on our Platform; orally, either in person or on the phone; or by other means.

PROTECTING INFORMATION

Although no system can guarantee the complete security of your information, we take all commercially reasonable steps to ensure your information is protected in alignment with all applicable laws and regulations, as appropriate to the sensitivity of your information.

HOW LONG DO WE KEEP YOUR INFORMATION

We keep your information for as long as is necessary in accordance with the purpose for which it was collected, our business needs, and our legal and regulatory obligations. If we dispose of your information, we will do so in a way that is secure and appropriate to nature of the information subject to disposal.

LINKS TO THIRD PARTY WEBSITES

Our Platform may contain links to third party websites and services. Please note that these links are provided for your convenience and information, and the websites and services may operate independently from us and have their own privacy policies or notices, which we strongly suggest you review.

MANAGING DATA COLLECTION

For all individuals, regardless of location, you have the following rights:

  • Account Information. You may access, update, or remove certain information that you have provided to us through your account by visiting your account settings or sending an email to the email address set out in the “Contact Us” section below. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use information about you as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
  • Manage Communication Preferences. You can stop receiving promotional e-mails at any time by clicking on the “unsubscribe” link at the bottom of any promotional e-mail you receive from us. You can also stop receiving promotional postal mail by sending an e-mail to support@kttape.com.
  • Tracking Technology Choices.
    • Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
    • Do Not Track. Our Websites may, from time to time, collect information about your online activities, over time and across our different websites. When you use our Websites, third parties may also collect information about your online activities, over time and across different internet websites, online or cloud computing services, online applications, or mobile applications. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Our Websites do not currently change the way they operate based upon detection of a “Do Not Track” or similar signal.

If you turn off certain Collection Tools, you may not have access to many features that make your experience more efficient and some of our services and features may not function properly.

CHILDREN'S PRIVACY

Our Products are not intended for children under the age of 13. This includes any links to other websites that we provide for our convenience. We do not knowingly collect or solicit personal information from children under 13 for any reason. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly delete it accordingly.

CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time. Any and all changes will be reflected on this page, and where appropriate provided in person or by another electronic method. The effective date will be stated at the top of this Privacy Policy. You should regularly check this page for any changes to this Privacy Policy.

DISCLOSURE TO CALIFORNIA RESIDENTS

The following disclosures are made pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act and its implementing regulations (collectively, the “CCPA”).

Definitions

  • Personal information. This is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you or your household.
  • Sensitive personal information. This is information such as your social security number, driver’s license number, state identification card, passport number, account log-in and password, financial account and password, debit or credit card number and access code, precise geolocation information, race, ethnic origin, religious or philosophical beliefs, union membership, the content of your mail, email or texts other than those communications you have with us, genetic data, biometric information, health information, or information that concerns your sex life or sexual orientation.
  • Sell, sale, or sold. This means the selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or other means, your personal information to a third party for money or other valuable consideration.
  • Share, shared, or sharing. This means the sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or other means, your personal information to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration.

California Residents’ Rights

If you are a California resident, you or an authorized agent you designate on your behalf may submit the individual requests outlined below. Upon receipt, we will take reasonable steps to verify you and your authorized agent’s identity prior to responding to the request, which may include in certain circumstances you signing a declaration under penalty of perjury. If an authorized agent is submitting a request on your behalf, you must submit a copy of: (1) a written authorization demonstrating you have authorized the agent to submit a request on your behalf; and (2) provide separate proof verifying your identity.

  • Right to Know. You have a have a right to request that we disclose, subject to certain exceptions, information concerning: (1) the categories of personal information we have collected from or about you; (2) the categories of sources from which we have collected that personal information, and the business or commercial purpose for the collection; (3) the categories of third parties with whom we have shared, sold, or disclosed your personal information, including the business or commercial purpose for said sharing, selling, or disclosure; and (4) specific pieces of your personal information, subject to appropriate exceptions.
  • Right to Delete. You have a right to request that we delete your personal information, subject to certain exceptions.
  • Right to Correct. You have a right to request that we correct your personal information, subject to certain exceptions.
  • Right to Opt-Out of the Sale or Sharing of Personal Information. Certain of our online tracking technologies may be considered a “sale” or a “share” of your information to third parties under the CCPA. Visitors to our Websites can therefore opt-out of being tracked by these technologies by sending an e-mail to support@kttape.com. We have no actual knowledge that we sell the personal information of California residents who are under 16 years of age. You may also opt-out by using an opt-out preference signal, such as the Global Privacy Control (GPC) on your browser. To download and use a browser supporting the GPC, you may click here. If you choose the GPC signal, you will need to turn it on for each supported browser or browser extension you use. 
  • Right to Non-Discrimination. You have a right to exercise the above rights without being discriminated against under the CCPA.
  • Exercising Your Rights. To submit a request, you may send an e-mail to support@kttape.com. You may also designate an authorized agent to submit a request on your behalf by sending an e-mail with written proof of such authorization to support@kttape.com.  
  • Responding To Requests. Once you have submitted your request, we will respond within the time frame permitted by applicable law.

 

Notice of Collection

Notice of Disclosure for a Business Purpose

To learn more about the categories personal information we have disclosed for a business purpose, and the categories of third parties with whom we’ve disclosed such information, please see How Do We Disclose Your Information? above.

Notice of Sale or Sharing of Personal Information

Certain of our online tracking technologies may be considered a “sale” or a “share” of your information to third parties under the CCPA. The categories of personal information we may “sell” or “share” in these circumstances includes your IP address, persistent online identifiers, ad identifiers, similar information about your devices and browsers, and information about your engagement with our Websites, Products, and Communications. We have no actual knowledge that we sell the personal information of California residents who are under 16 years of age.

Notice of Use of Sensitive Personal Information

We do not use California resident sensitive personal information for any purpose other than is permissible under the CCPA. Specifically, we do not use sensitive personal information of California residents to derive characteristics about California residents.

Notice of Financial Incentives

We offer our customers a discounts for signing up to our marketing program and providing us their email address (collectively, the “Program”). Because our Programs involve the collection of personal information and offering of certain benefits, they might be interpreted as a “financial incentive” program under California law. The value of your personal information to us is related to the value of the discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program, less the expense related to offering those products, services, and benefits to Program participants.

CONTACT US

For questions or concerns, please contact Customer Support at (801) 224-2717, email us at support@kttape.com or write us at KT Tape Customer Support, 584 East 1100 South Street, Suite 4, American Fork, UT 84003.